TicketForce is currently hiring for two positions:

> Sales Executive
> Client Services Support Representative

 

SALES EXECUTIVE

Job Description

We are looking for a social media-savvy, digitally-fluent, energetic, creative, motivated sales professional to join our innovative ticketing software and services company in Mesa, Arizona. Command of the Internet, social media, online communities and email prospecting is a must. We will review your online profile on all major social media sites prior to your interview.

This candidate should also have the following skills: Oral Communication, Sales Process Management, Organization and ability to meet tight and multiple deadlines. 

Candidates should have previous sales experience and top-notch communication and writing skills with professionalism. The successful Sales Executive at TicketForce can pave your own path to success, where there is no cap on your earnings. Your income grows each year as you add multi-year contracts to your commissions.

We are looking for an individual with a passion for live events. The position is full-time and mostly inside sales with fairly frequent travel to trade shows, presentations, and industry events expected.

Expect to work in an open, collaborative, team environment, participating in companyevents, working together on large projects, attending live events, maintainingsuccessful relationships with your coworkers, and other sales team members.

Responsibilities:

  • Effectively execute our relationship-based sales methodology including social media engagement, email and phone prospecting, and industry networking (online and offline)
  • Effectively organize and prepare detailed proposals and contracts
  • Understanding of the live event industry
  • Quickly gain product and services knowledge and demonstrate product online
  • Maintain strong knowledge of ticketing industry, product and brand
  • Develop new qualified lead opportunities
  • Responsible for quota attainment & activity metrics
  • Maintain profile and contact records in CRM system
  • Ensure high level of professionalism during sales process and travel
  • Attend industry-specific trade shows to build leads and interact with current clients
  • Execute sales proposals and contracts

Desired Skills & Experience

Skills and Education:

  • Tech-savvy (Internet, Office programs, social networking)
  • Bachelor’s degree or equivalent B2B sales experience
  • Outbound software sales with proven track record
  • Familiarity with complex selling and solution selling techniques
  • Solid knowledge of MS Office programs
  • Efficient navigation of business & web applications
  • Excellent oral and written communication skills
  • Familiarity with technology products & live event industry a plus

And it helps a lot if you are:

  • Passionate about selling (this is first on the list for a reason)
  • Have excellent follow up and attention to details
  • Willingness to learn all aspects of the ticketing industry; cross-working in other departments to learn all you can about ticketing
  • Professional, but not stuffy
  • A lifetime learner

If you want the fun and feel of a start-up company, but the solid management and resources of an established business, we may be the place for you.

Company Description

TICKETFORCE is looking for Sales Executives
Why join us? We’re not ashamed of our size – simply put, we get a lot done with a small staff, don’t waste time on brainless tasks, and have a fun, interactive place to come spend your day.

And…since we have a high retention rate, we aren’t hiring that often – but we are now. We’re looking for energetic, entrepreneurial Sales Executive to join our sales team. 

Our core business is offering web-based ticketing solutions and services to venues and promoters in the US and Canada – our solutions are exciting, cutting-edge, and backed by solid technology.

We offer:

  • Generous PTO starts immediately and 12 paid holidays per year
  • Casual dress code, open work environment
  • Frequent and fun company events and lunches
  • 401K Plan and Aflac opportunities (after 90 days)
  • Base salary plus no-cap commissions

 

CLIENT SERVICES SUPPORT REPRESENTATIVE

Job Description

TICKETFORCE is looking for a Client Services Support Representative
Why join us? We’re not ashamed of our size – simply put, we get a lot done with a small staff, don’t waste time on brainless tasks, and have a fun, interactive place to come spend your day.

We’re looking for an energetic, technical and detailed orientated Client Services Support Representative to join our operations team. The position is full time in our East Mesa, Arizona office. Reliable transportationis a must.

Our core business is offering web-based ticketing solutions and services tovenues and promoters in the US and Canada – our solutions are exciting,cutting-edge, and backed by solid technology. 

Position Summary:

We are looking for a tech-savy, multi-tasker who can exceed our customer expectations by providing friendly, knowledgeable support for all our ticketing solutions.Your command of Windows, including basic desktop support, drivers, Internet Explorerand all Office programs is a must. A+ certification is a plus.

Love live events? That’s great – because we’re going to send you on site to Fairs,Concerts, Races and Rodeos. The physical capacity to work long days on your feet, travel, and work in tight spaces (have you seen most ticketing booths?) will be rewarded with the excitement of being in the middle of the action. 

Seasonal, out of state travel is a requirement of this position - including some trips on site which may be 2-3 weeks long - though most are several days. Expenses are covered while traveling.

You will provide support to clients nationwide via phone and email, and must have the following skills: Writing, Communication, Organization and ability to meet tight and multiple deadlines.

Candidates with live event, box office, or ticketing experience will be given priority.

We are looking for an individual with a passion for helping people use technologyin the live event market. The position is full-time with fairly frequent travel to provide event support, trade shows, and industry events.

Expect to work in an open, collaborative, team environment, participating in company events, working together on large projects, attending live events, maintaining successful relationships with your coworkers, and other team members.

Responsibilities:

  • Effectively provide technical and user support to ticketing software and services clients across the US and Canada
  • Manage and communicate regularly with your assigned clients
  • Effectively organize your day to manage multiple tasks and respond to clients in a timely manner
  • Track and record all communication in our customer database (IssueTrak)
  • Manage new client systems including an extensive and detailed setup plan
  • Setup up ticketing stations, wireless networks, ticket printers and handheld scanning equipment
  • Understanding of the live event market
  • Quickly gain product and services knowledge
  • Excellent communication skills, both written and verbal
  • Maintain strong knowledge of ticketing industry, product and brand
  • Ensure high level of professionalism during onsite support and travel
  • Attend industry-specific trade shows to interact with current clients as requested

We offer:

  • Generous PTO starts immediately and 12 paid holidays per year
  • Casual dress code, open work environment
  • Frequent and fun company events and lunches
  • 401K Plan and Aflac opportunities (after 90 days)
  • Account Management Commissions on new products, modules, stock, etc.

This position is on location in Mesa, Arizona. We apologize that we do not offer relocation services for this position. 

Desired Skills & Experience

Skills and Education:

  • Tech-savvy (Microsoft A+ Certification, Internet, Office programs, social networking)
  • Multi-task and detail orientated
  • Solid knowledge of MS Office programs
  • Excellent oral and written communication skills
  • Familiarity with technology products & live event industry a plus

And it helps a lot if you are:

  • Friendly and calm under fire
  • Have excellent follow up and attention to details
  • Willingness to learn all aspects of the ticketing industry; cross-working in other departments to learn all you can about ticketing!
  • Professional, but not stuffy
  • A lifetime learner

About TicketForce 

TicketForce utilizes a powerful web-based ticketing system to provide venues, promoters, festivals, arenas and civic centers with a fully-customizable solution for full-service ticketing and box office management. TicketForce serves as a technology partner for its customers, enabling sales through integration with Internet sales, box offices, and Call Centers. TicketForce provides a complete suite of scalable products and services, including print-at-home ticketing, electronic will-call, access control, payment processing, management tools, and real-time reporting. More information is available at: http://www.ticketforce.com/ticket-solutions.html